Under what circumstances would you decide to "fire" a customer or client? Let's face it. Your relationship with any customer is valuable only to the extent that your mutual needs are met. The only way you can decide whether to keep a customer is to rigorously analyze what you're getting out of the relationship. If you are working with a customer whose behavior, business practices, or payment history is questionable, assess the relationship by completing the brief quiz included in this article.
WORKING THINGS OUT
You don't always have to drop a customer to make things right. Sometimes all it takes is careful planning and communication. Here are a few tips to help you work things out with customers worth saving: institute policies; let your customers evaluate you; charge a premium; limit complaint time; ask for deposits; redirect customers; make proposals specific; and don't personalize.