In addition to jobsite injuries and fatalities, a potpourri of crises can hit a construction company. And here's the real tragedy: In a business as volatile as construction there is virtually no planning for disaster. Even the best managed companies can't avoid a crisis. So, if crises are an inevitable part of business, it makes sense to be prepared for their occurrence. Ten steps to include in an effective crisis management program are as follows:

  1. Organize a team.
  2. Prepare your plan.
  3. Train the spokespersons.
  4. Train field supervisors.
  5. Perform systematic crisis planning.
  6. Keep materials current.
  7. Practice your program.
  8. Use your public relations program.
  9. Sell crisis management.
  10. Keep the plan accessible.