Question: We've finally gotten through to our foremen that it's important to write things down, but now we have a rat's nest of papers behind the seat in each of their pickups. What's worse, just because they wrote something down doesn't mean they'll be able to find it. Any suggestions?

Answer: One solution to that problem comes right out of a Rocky Geans' seminar from the 2005 World of Concrete: “Everyone in our office uses spiral binders for all notes and meetings.” If you'd like more down-to-earth, field-tested advice from Geans, sign up for WOC seminar MO-73, “Using Systems and Processes to Improve Your Business,” scheduled for Monday, Jan. 21, 2008 in Las Vegas.