Stress-management experts suggest that we not worry about the "little" things in life. "Don't sweat the small stuff," we are advised. But most concrete contractors who do residential or light commercial construction or repair will tell you: "If you don't sweat the small stuff, you may not have enough of the large stuff to keep you in business."

Even a contractor with a reputation for excellent concrete work won't impress customers if he can't get the little things right. The little things are what separate the winners from the rest of the pack. Here are seven little things that every contractor had better sweat, along with simple rules for handling each situation competently and professionally.