Customer Satisfaction

Reward Wall Systems ASTM E2634 Standard Certified Form
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Reward Wall Systems ASTM E2634 Standard Certified Form

This insulating concrete form (ICF) is the first ASTM E2634 Standard certified form. More

Reinventing a Company
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Reinventing a Company

Constructive Communication Inc. (CCI)–a specialist in marketing communications and... More

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How customer service shapes your image

Why would a concrete contractor care about customer service? In order to answer that question, you first must decide whether we're talking about the service you get from your suppliers or the service your customers get from your company. More

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Is Your Business Improving?

While financial statements are critical to managing a profitable company, other key measurements can also shed light on the operational and customer satisfaction improvements your business is making. This article examines one measurement that sheds light on operations, sales, and satisfaction—"customer callbacks." More

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