There is little argument that the amount we pay our employees is important. What ignites an argument among contractors is just how much to pay.
Quality work does not guarantee quality service. Just because your work may be superior to that of other concrete contractors in your area doesn't mean you provide the same level of quality on the service side.
Stress-management experts suggest that we not worry about the "little" things in life. "Don't sweat the small stuff," we are advised. But most concrete contractors who do residential or light commercial construction or repair will tell you: "If you don't sweat the small stuff, you may not have enough of the large stuff to keep you in business."
When concrete contractors involved in residential or decorative work tell me they need more sales, my first question is: "What is your current cycle time for your sales process?" Most admit they don't know.
