Just as public outreach becomes even more important and necessary in public works, we are fortunately seeing the launch of new tools to help us become more successful in our efforts. Social media has improved communication by allowing us to deliver our messages quicker and more efficiently with audiences we might not have reached before.
Over the summer, Jim McLaughlin, operations manager for the City of Eugene (Ore.) Public Works Department, showed me several mobile applications he has integrated into his operations to assist with inspections and management of assets. All of their applications have been developed in-house by an IT project team managed within the public works department. And all of the applications are "IOS" set to run on an iPad.