If you do a great job the first time, then the customers will keep coming back. This simple philosophy has allowed Northland Concrete & Masonry Company (NCM) to thrive in the industry for 53 years. NCM has retained customers by providing them with detailed estimates, budget management, accurate scheduling, and quality craftsmanship. The contractor has expanded its operations by completing numerous commercial and industrial projects in 12 states.
Since Doug Schieffer bought the company in 2003, he immediately changed the focus by improving field productivity and safety by hiring the best employees in the market. “Employees are treated with the utmost respect, there's no yelling and screaming here,” says Schieffer. The company’s revenue increased from $18 million in 2003 to $114 million in 2016.
The use of BIM modeling to detail projects and total stations for carpenter foreman layouts has helped solidify the contractor’s reputation. NCM has no direct competitors with BIM modelers and most of its competitors still don’t use total stations.
There is no project too big or too small for NCM. The contractor has worked on everything from NFL football stadiums to residential stoop replacements. NCM hired a full-time safety director more than 14 years ago, resulting in a significant drop in their EMR rating. “We encourage everyone to be more creative and to work smarter rather than harder,” says Schieffer.