Daimler Trucks North America (DTNA), through its associated brands Freightliner, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis and Alliance Truck Parts, has announced the opening of a new parts distribution center (PDC) in Dallas, Texas. This new facility is a major step in a multifaceted plan to improve parts availability and meet customer expectations of uptime. The 275,000 square foot facility is a critical strategic component that will allow customers to receive stock and mission critical parts in record time.
“We are excited about this new PDC, which is much more than just a building. It’s part of our strategy to get closer to our customers,” said Jay Johnson, general manager of supply chain, Daimler Trucks North America. “DTNA is focused on continuous improvement and innovation.”
Daimler has purposefully designed and incorporated a number of services and delivery strategies that will facilitate unmatched customer experience. The goal is to set the benchmark for parts availability.
The impact of the Dallas PDC and supply chain strategy is already showing results. “The new Dallas PDC and supporting supply chain initiatives have dramatically improved our ability to service our customers. The speed with which we receive parts has improved front counter customer satisfaction due to improved fill rates. Technician morale and efficiency has improved, as well,” said Dan Stevens, chief operations officer and partner of Lonestar Truck Group.
Having the right part at the right time is paramount when servicing a truck customer. Of equal importance is operational efficiency. The ability to streamline supply chain activities has added incremental operational efficiencies to DTNA network locations and enhanced the customer service experience.
“With the addition of the Dallas PDC, our lead-time on parts has been reduced by two days. This reduction will help us improve customer uptime as we continue to increase our dealership throughput,” said Rich Shearing, president of Premier Truck Group.
This new PDC is part of a significant investment in the DTNA supply chain. All PDC locations are a part of a network of services available to all customers of DTNA brands including Freightliner, Western Star, Detroit, Thomas Built Buses, Freightliner Custom Chassis and Alliance Truck Parts.